Dr. Adrienne Boissy
Chief Experience Officer of Cleveland Clinic Health System
Adrienne Boissy, MD, MA, is Chief Experience Officer of Cleveland Clinic Health System, and a staff physician at the Cleveland Clinic Mellen Center for Multiple Sclerosis with a secondary appointment in the Center for Ethics, Humanities and Spiritual Care. As Chief Experience Officer, Dr. Boissy leads the Office of Patient Experience and its initiatives to improve the patient experience across Cleveland Clinic Health System.
Dr. Boissy previously served as the Medical Director of the Center of Excellence in Healthcare Communication. Her team created a comprehensive program to strengthen physician and provider communication skills throughout Cleveland Clinic and has trained more than 4,000 staff physicians and house staff to date.
Dr. Boissy also guided the development of patient advisory councils across Cleveland Clinic Health System and is active in the Cleveland Clinic Professionalism Council. She currently serves as Editor-in-Chief of the Journal of Patient Experience.
As part of her clinical work, Dr. Boissy focuses on ethical issues in neurological disease. She served on the Cleveland Clinic Ethics Committee and is the Assistant Clinical Director in the Center for Neuroethics. She has been published in Neurocritical Care, AAN Continuum and Neurology regarding the humane treatment of critically ill patients and communication challenges in clinical practice. In particular, she has a special interest in the words clinicians choose when conveying information, and the risks and ethics of what she calls “therapeutic mislabeling” versus truth telling.